Patient Bill of Rights

Last updated: May 1, 2026

iLIFE Telemed LLC (“iLIFE”) and the licensed medical groups and providers who treat you through the iLIFE platform (the “Service”) recognize the following rights for every patient. These rights apply alongside our Terms and Conditions, Telehealth Informed Consent, HIPAA Notice, and Privacy Policy.

If you have questions about any of these rights, contact us at support@ilife.med.

1. Respectful Care

You have the right to be treated with dignity and respect, free from discrimination based on race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, source of payment, or any other protected status.

2. Informed Care From Licensed Providers

You have the right to receive care from a provider who is licensed in the state where you live. Your provider may be a physician, nurse practitioner, or physician assistant, and you will be told who is treating you. Your provider is responsible for the medical care and treatment they deliver. iLIFE does not control or interfere with the practice of medicine by your provider.

3. Informed Consent

You have the right to receive clear information about your condition, the proposed evaluation or treatment, alternatives, risks, benefits, and expected outcomes before agreeing to care. You have the right to ask questions and to receive answers you can understand. Outcomes from any treatment, including telehealth care, are not guaranteed and may vary by individual.

4. Right to Refuse or Withdraw Consent

You have the right to refuse treatment, to refuse a specific medication or procedure, and to withdraw your consent to telehealth at any time, without penalty and without affecting your right to future care. Withdrawal of consent takes effect when your provider receives written notice and does not undo any action already taken in reliance on your prior consent.

5. Choice of Pharmacy and Provider

You have the right to fill a prescription at any pharmacy of your choice, not only the pharmacy partners iLIFE uses to fulfill orders. If you choose a different pharmacy, you are responsible for picking up the prescription and paying that pharmacy directly. You are also free to seek a medical examination, second opinion, or ongoing care from any healthcare provider that is not associated with iLIFE.

6. Alternatives to Telehealth

You have the right to know that telehealth is not the only way to receive care. Alternatives may include in-person services at iLIFE Anti-Aging Center or another healthcare provider. You may choose an alternative at any time. Telehealth is not appropriate for every condition. If you need urgent or emergency care, you must seek treatment at an emergency room or other facility equipped to provide that care, or call 911.

7. Emergency and Crisis Care

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. If you are experiencing a life-threatening situation such as contemplating suicide, call 911 or the 988 Suicide and Crisis Lifeline at 988. Providers on the Service may not respond promptly to messages and are not equipped to deliver emergency care.

8. Privacy and Confidentiality

You have the right to have your personal and health information kept private, used only for purposes you have authorized or that the law permits, and disclosed only as described in our Privacy Policy, HIPAA Notice, and your provider’s Notice of Privacy Practices. You have the right to know how your information is used and with whom it is shared.

9. Access to Your Records

You have the right to request access to and a copy of the personal information iLIFE holds about you, and to request correction of inaccuracies or deletion of information, subject to legal limits and retention requirements. To make a request, email privacy@ilife.med. To request medical records from your provider, contact your provider through your account.

10. Honest Information About Treatment

You have the right to honest information about the treatments offered through the Service, including:

• Whether a medication is FDA-approved or a compounded medication dispensed under federal compounding regulations;
• The fact that compounded GLP-1 medications are not interchangeable with branded products and are not FDA-approved;
• The risks, benefits, and known side effects of any prescribed treatment;
• That outcomes vary by individual and your provider may modify or discontinue treatment based on clinical judgment.

11. Clear Information About Cost

You have the right to know what you will pay before purchasing a product or starting a subscription. iLIFE and the medical groups operate on a cash-pay basis outside of federal or state healthcare programs and commercial insurance. Subscription terms, renewal timing, and cancellation procedures are disclosed at checkout and in our Terms and Conditions. You may cancel a subscription at any time through your account or by contacting support@ilife.med.

12. Communication With Your Provider

You have the right to communicate with your provider through the secure messaging features of the Service, to ask questions about your treatment, and to receive a response within a reasonable time. If a technical failure prevents you from reaching your provider, contact iLIFE support at support@ilife.med.

13. Right to Raise Concerns

You have the right to raise concerns about your care or about iLIFE without fear of retaliation. To raise a concern with iLIFE, email support@ilife.med. To raise a concern about a licensed provider, you may also contact the medical board in your state. For example:

• Texas: Texas Medical Board. Visit www.tmb.state.tx.us or call (800) 248-4062.
• California: Medical Board of California. Visit www.mbc.ca.gov or call (800) 633-2322.

To file a federal privacy complaint, contact the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr/complaints.

14. Your Responsibilities

To help your provider give you safe care, you are responsible for:

• Giving iLIFE and your provider truthful, accurate, and complete information about your health history, current medications, allergies, and any care you are receiving elsewhere;
• Following the treatment plan your provider recommends or telling your provider when you cannot or will not follow it;
• Keeping your account credentials secure and notifying iLIFE if you suspect unauthorized access;
• Paying the full amount of any costs associated with the Service, and not submitting any claim for those costs to Medicare, another federal payer, or any state or private insurer.

Contacting Us

If you have questions about this Patient Bill of Rights, contact us at support@ilife.med or:

iLIFE Telemed LLC
2401 Fountain View Drive
Houston, TX 77057