Consumer Health Data Privacy Policy

Last updated: May 1, 2026

Introduction

iLIFE Telemed LLC and its affiliates (“iLIFE,” “we,” or “us”) own and operate the website (the “Website”) located at www.ilife.med and any related iLIFE mobile application (collectively, the “Platform”). Your access and use of the Platform, any part thereof, or anything associated therewith, including its content (“Content”), any products or services provided through the Platform or otherwise by iLIFE, and any affiliated website, software or application owned or operated by iLIFE (collectively, including the Platform and the Content, the “Service”) are subject to our Privacy Policy unless specifically stated otherwise. Capitalized terms not otherwise defined here have the same meaning as set forth in the iLIFE Terms and Conditions.

This Consumer Health Data Privacy Policy (“Consumer Health Data Privacy Policy”) applies to the extent required by applicable state law with respect to consumer health data (“Consumer Health Data”) as defined by applicable law. For example, this Consumer Health Data Privacy Policy does not apply to protected health information subject to the Health Insurance Portability and Accountability Act of 1996. Please refer to your Provider’s Notice of Privacy Practices, which governs such information. This Consumer Health Data Privacy Policy supplements our general Privacy Policy. In the event of a conflict between our Privacy Policy and this Consumer Health Data Privacy Policy, the Consumer Health Data Privacy Policy applies to the extent that it is consistent with applicable state law.

Collection of Consumer Health Data

The Consumer Health Data we collect depends on how you interact with us, the services you use, and the choices you make. We collect Consumer Health Data about you from different sources and in various ways when you use our services, including Consumer Health Data you provide directly, Consumer Health Data collected automatically, Consumer Health Data we obtain from third-party data sources, and Consumer Health Data we infer or generate from other data.

Consumer Health Data you provide

We collect Consumer Health Data you may provide to us. For example:

Name and contact information, such as your name, email address, phone number, and billing and physical addresses.
Demographic information, such as your gender, racial or ethnic origin, date of birth, and zip code.
Payment information, such as your credit card number, financial account information, and other payment details.
Account profile information, such as a username or account number with a password or access code; biographical details; and information about your interests and preferences.
Marketing information, such as your preferences for receiving our marketing communications and details about your engagement with them.
Content, such as photographs, videos, documents, and other files you upload to our Service. This includes email messages and the content of other communications you send to us.
Government-issued identifiers, such as driver’s license number, when required for identity verification on certain prescriptions.
Health information, such as information concerning your physical health status, hormone levels, lab results, medication history, weight, sleep, energy, mood, and other longevity-related metrics.
Reproductive and sexual health, where you choose to share this information for the purpose of evaluating an appropriate treatment.

Consumer Health Data we collect automatically

Identifiers and device information. When you visit our Website, our web servers automatically log your IP address and information about your device, including device identifiers, device type, operating system, browser, and configuration. As described in our Privacy Policy, our online services store and retrieve cookie identifiers, mobile IDs, and other data.
Location data. We may collect general location data when you use our apps or online services.
Usage data. We automatically log your activity on our website, including the URL of the website from which you came to our site, pages you viewed, how long you spent on a page, access times, and other details. In some instances, such usage data may be related to browsing activity on health-specific pages (e.g., pages about peptides, hormone therapy, or anti-aging treatments).

Consumer Health Data we infer or generate

We may create, infer, or generate Consumer Health Data from other data we collect, including using automated means to generate information about your likely preferences or other characteristics relevant to longevity and wellness recommendations.

Consumer Health Data we obtain from third-party sources

Corporate affiliates, including iLIFE Anti-Aging Center.
Third-party partners, including pharmacy and laboratory partners that fulfill orders or testing services on your behalf.
Co-branding/marketing partners, with which we offer co-branded services or engage in joint marketing activities.
Service providers that collect or provide data in connection with work they do on our behalf.
Publicly available sources, such as open government databases.

Use of Consumer Health Data

We use Consumer Health Data for purposes described in this Consumer Health Data Privacy Policy or as otherwise disclosed to you. For example:

Purpose:Product and service delivery. To provide and deliver our Service and operate our business — analyzing Service use, troubleshooting, billing, processing payments, administering your account, securing systems, detecting fraud, providing customer support, communicating with you about the Service, personalizing the Service, verifying your identity, and complying with legal obligations.
Categories: Contact information, demographic data, payment information, content and files, identifiers and device information, location data, usage data, inferences, government ID, account access information, health data.
Purpose: Product improvement, development, and research. To develop, test, or improve the Service. To identify or create new products or services. To analyze traffic and user behavior or activity to and through the Service.
Categories: Contact information, demographic data, payment information, content and files, identifiers and device information, usage data, inferences, location data, health data.
Purpose: Aggregation, de-identification, and anonymization. We may create aggregated, de-identified, and/or anonymized data from your Consumer Health Data by removing information that makes the data identifiable to you, and we will not attempt to re-identify such data other than as required by applicable law. We may use and disclose this data with third parties.
Categories: All categories listed above.
Purpose: Marketing. To communicate with you about new services, offers, promotions, rewards, contests, upcoming events, and other information about our services and those of our selected partners.
Categories: Contact information, demographic data, identifiers and device information, location data, usage data, inferences, health data.

Sharing Consumer Health Data

We may “share” (as applicable state law defines that term) Consumer Health Data with your consent or as we determine necessary to complete your transactions, provide the services you have requested or authorized, or as otherwise permitted or required by law. For example, we may share your Consumer Health Data with:

Affiliates. We enable access to Consumer Health Data across our subsidiaries, affiliates, and related companies — for example, where we share common data systems or where access helps us provide our services and operate our business. Affiliates with whom we may share Consumer Health Data include iLIFE Anti-Aging Center.
Pharmacies, Medical Groups, Providers, and Labs. To enable them to provide services to you via the Service.
Service providers. Vendors and agents working on our behalf for technology, security, hosting, customer support, fulfillment, and analytics.
Legal and law enforcement. We will access, share, and preserve Consumer Health Data when we believe doing so is necessary to comply with applicable law or respond to valid legal process. We will also share Consumer Health Data if we believe it is necessary to protect our customers and/or the rights or property of ourselves or others.

Your Consumer Health Data Rights

You may have certain rights regarding your Consumer Health Data under applicable state law. These rights may vary depending on your state of residence. Any of the rights discussed below may be subject to certain limitations.

If you wish to exercise these rights, please contact us at privacy@ilife.med.

Withdraw consent. To the extent we rely upon your consent for the collection or sharing of your Consumer Health Data, you have the right to withdraw such consent from any future collection or sharing.
Access and confirm. You have the right to ask us to confirm whether we have collected, shared, or sold your Consumer Health Data. You also have the right to access (request a copy of) the Consumer Health Data we have collected, shared, or sold, along with a list of all third parties and affiliates with whom we have shared or sold your Consumer Health Data.
Correction. You have the right to ask us to correct inaccuracies in your Consumer Health Data.
Deletion. You have the right to ask us to delete your Consumer Health Data.
Appeal. You have the right to appeal our denial of a right you have attempted to exercise. We will provide details on how to appeal in connection with such action.

To exercise your rights and make a Consumer Health Data rights request, please email privacy@ilife.med. We may need to verify your identity in order to process your request. To confirm your identity, we may ask you to verify personal information we already have on file. If we cannot verify your identity from existing information, we may request additional information from you (such as government identification), which we will only use to verify your identity and for security or fraud-prevention purposes.

Changes to This Consumer Health Data Privacy Policy

We reserve the right to modify this Consumer Health Data Privacy Policy at any time. If we make material changes, we will notify you by updating the date at the top of this Consumer Health Data Privacy Policy and posting it on the Service or by other appropriate means. Any modifications will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). Your use of the Service after the effective date of any modified Consumer Health Data Privacy Policy indicates your acknowledgment that the modified policy applies to your interactions with the Service.

Contacting Us

If you have any questions about this Consumer Health Data Privacy Policy, please contact us by email at privacy@ilife.med or by regular mail at:

iLIFE Telemed LLC
Attn: Privacy Officer
2401 Fountain View Drive
Houston, TX 77057